Policies

Live Delivery Guarantee

We guarantee that our worms will arrive at their intended destination alive.  If you find that they have not arrived that way, we will replace them or refund your money. However, in order for this guarantee to be valid, you must be home to accept delivery of the worms. Depending on the weather, worms left on the porch or in a mail box could either freeze or overheat quickly and die. The worms will need to be signed for and accepted on the first delivery attempt. If you will not be able to be there, then you must let us know when you place your order. We will then have the worms delivered to the post office. There is a place for you to put in comments when you check out or you can send us an email.  We will then write,  “HOLD AT POST OFFICE FOR CUSTOMER PICKUP” on the outside of the box. We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms. This method of delivery also requires your phone number. Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the Post Office will void the Live Delivery Guarantee.  Also, we will delay delivery if it will be too hot or too cold in your area at the estimated time of arrival.

We will consider that the worms have been delivered alive unless we are notified within three hours of the time that the carrier scans or enters them as delivered. Please do not dispose of the worms or the original package until you contact us. Do not refuse delivery.

NOTE: If you are ordering a worm bin, we will delay shipping your worms by one or two weeks to allow you time to receive and set up your bin.

Shipping Methods

We normally ship via USPS 2-3 Day Priority Shipping. Worm orders must be received by Friday in order to be shipped the following Monday or Tuesday. They should arrive between Wednesday and Friday.

We only ship worms in the continental United States.


Payment Methods
 

Major Credit Cards are accepted or you can use Paypal to process all payments. You do not need to have a Paypal account and you can securely use a major credit card.